Khelo88 Privacy Policy

Khelo88 ("the Platform", "we") is committed to delivering a world-class online gaming experience for players in Bangladesh. This Privacy Policy explains how we collect, use, and protect your personal information.

By creating an account on Khelo88 or using the platform, you are agreeing to this Privacy Policy. If you do not agree with any part of this policy, please stop using the platform and contact our support team.

We believe every user has the right to understand how their data is used. That is why this policy is written in plain, clear language — so you can understand everything without needing a legal background.

Khelo88 collects certain information to provide you with the best gaming experience and to meet our legal obligations. We never collect more data than is necessary.

• Information is collected directly from you when you fill out the registration form.
• Technical information is collected automatically while you use the platform.
• A copy of your national ID or passport may be requested for identity verification.
• Usage patterns are analyzed through cookies and tracking technologies.

Khelo88 uses collected data only for specified purposes. We never use your information outside the scope of this Privacy Policy.

• Account Management: To confirm registration, reset passwords, and secure your account.
• Payment Processing: To process deposits and withdrawals securely and to maintain transaction records.
• Fraud Prevention: To detect unusual activity and prevent money laundering.
• Customer Support: To resolve your complaints and questions promptly.
• Service Improvement: To analyze how you use the platform and improve your gaming experience.
• Responsible Gaming: To identify problem gaming behavior and provide the necessary support.
• Legal Obligations: To meet regulatory requirements and ensure legal compliance.
• Promotional Communications: To send you information about bonuses and offers, subject to your consent.

Khelo88 handles your personal information with the utmost care. Data is shared only when strictly necessary to deliver our services or to comply with legal obligations.

• Payment Provider: Limited data is shared with Mobile Banking, Nagad, Rocket, or your bank for payment verification.
• Technology Partner: Technical service providers process only the minimum data necessary to operate the platform.
• Legal Authorities: Information may be disclosed in response to a court order or a lawful request from a government regulatory authority.
• Fraud Prevention Agency: Relevant data may be shared in investigations into money laundering or fraud.

All third-party service providers are required to comply with our privacy standards and may not use your data for any other purpose. Only the minimum necessary information is shared in any data-sharing arrangement.

Khelo88 uses industry-leading security technology to protect your data. Bank-grade security safeguards every transaction and piece of personal information you share with us.

• 256-bit SSL/TLS Encryption: All data transmitted to and from the platform is fully encrypted.
• Two-Factor Authentication (2FA): An extra layer of security when accessing your account.
• Real-Time Monitoring: 24/7 anomalous activity detection system.
• Data Masking: Sensitive information such as bank and mobile numbers is partially masked within the system.
• Penetration Testing: Regular third-party security audits are conducted.
• Limited Access Policy: Only authorized personnel can access data on a need-to-know basis.

Khelo88 uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help the platform recognize you.

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Performance Cookies: Helps analyze platform speed and performance.
• Functionality Cookies: Remembers your language preference and settings.
• Analytics Cookies: Helps understand usage patterns and improve our services.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

Khelo88 does not retain your data longer than necessary. Different types of information are subject to different retention policies.

• Account Information: Retained while your account is active and for up to 5 years after closure for legal purposes.
• Transaction Records: Retained for a minimum of 7 years in accordance with financial regulatory requirements.
• Communication Log: Customer service records are kept for up to 3 years.
• Technical Logs: Security logs are typically deleted after 1 year.
• Marketing Data: If you opt out, you will be removed from our marketing list immediately.

After the retention period expires, data is securely and permanently deleted or anonymized.

You have important rights regarding your personal information on Khelo88. We respect and uphold those rights at all times.

To exercise any of these rights, please contact our support team. We will respond to your request within a maximum of 30 business days.

Khelo88 strictly does not collect or process information from minors (under 18). Our platform is intended exclusively for adults.

• Date of birth is verified at registration. Users under 18 are not permitted to create an account.
• If we discover that a minor has created an account, it will be closed immediately and all associated data will be deleted.
• If parents believe their child is using the platform, please notify us right away.

Khelo88 works with a number of trusted third-party service providers to operate the platform. Each provider is required to comply with our strict privacy standards.

• Payment Gateway: Mobile Banking, Nagad, Rocket, and banking partners receive only the information needed to verify transactions.
• Game Providers: Our game software partners process your gaming data but do not receive any personally identifiable information.
• Cloud Services: Secure cloud providers are used for data storage and backup.
• Analytics Tools: Analytics tools used on the platform receive anonymized data only.
• Verification Service: Approved KYC service providers are used for identity and age verification.

We have formal agreements in place with all third-party service providers to ensure the protection of your data. Any breach of these agreements is met with immediate action.

Khelo88 may update this Privacy Policy from time to time. The policy is revised as needed to reflect changes in technology, law, or our services.

• You will be notified by email or SMS before any significant changes take effect.
• The date of each update will be noted at the top of the page.
• Continued use of the platform after any changes constitutes your acceptance of the updated policy.
• If you object to the changes, you may request to close your account.

For any questions, complaints, or requests related to this Privacy Policy, please reach out to our dedicated privacy team. We are always here to help.

• Email: [email protected]
• Support Hours: 24 hours, 7 days a week
• Response Time: Up to 30 business days (typically within 2-3 business days)
• Live Chat: Log in to the platform for direct support

Any privacy-related concern you raise is taken very seriously. We consider every request carefully and do our best to resolve it quickly.